About the job

?? We’re Hiring: Operations Shift Manager  

?? Location: Onsite

?? Full-time 40 hours 5:30am-2pm| Competitive Salary + Perks

The Company

Online Home Shop (OHS) are one of the fastest growing online home retailers in the North-West. We aim to offer on-trend products for home and life, for a price that suits all budgets. OHS have everything from the latest bedding styles, soft towels, throws, curtains, rugs and best-selling hoodie blankets.

The Role

Reporting to the Operations Manager, the Operations Shift Manager is responsible for leading all outbound warehouse activities across Picking, Packing and Despatch. The role is accountable for delivering operational performance, ensuring customer orders are fulfilled accurately, on time and safely while driving productivity, quality, engagement and continuous improvement across the shift.

??? What You’ll Be Doing:

Shift Management:

• Lead and coordinate Warehouse Supervisors, Team Leaders, and Operatives across outbound operations during the shift.
• Allocate outbound workload (Picking, Packing and Despatch activities) to ensure efficiency and adherence to standard operating procedures.
• Track progress against outbound KPIs, ensuring volume targets and service levels are achieved.
• Resolve operational challenges quickly, adjusting priorities to maintain productivity and flow.

Outbound Workflow Coordination:

• Oversee the end-to-end outbound flow, ensuring smooth order fulfilment from order release through to carrier despatch.
• Maintain effective communication and handovers between AM and PM shifts to ensure continuity of outbound operations.
• Build strong collaboration between outbound and Inbound teams to support overall warehouse performance.
• Work closely with Supervisors and other departments (e.g. transport, planning) to prioritise customer orders and allocate resources.
• Monitor orders through picking, packing and despatch, ensuring accuracy, timeliness, and correct system/process compliance.

People Management and Reporting:

• Manage and develop Supervisors, Team Leaders, Operatives, and agency staff within outbound functions.
• Conduct regular performance reviews, providing clear feedback, coaching, and support.
• Identify skills gaps and implement training and development plans.
• Address conduct and performance issues confidently, including leading investigations, absence reviews, and performance improvement plans (PIPs).
• Track and manage outbound KPIs, maintaining accurate performance data and reporting.
• Clear understanding of CPU and how to use this to make informed decisions.

Quality and Safety Compliance:

• Ensure outbound operations comply with all company procedures, quality standards, and safety regulations.
• Drive adherence to safe working practices, including correct use of PPE and equipment.
• Carry out routine safety and process audits, resolving risks or non-compliance promptly.
• Support continuous improvement initiatives to enhance outbound productivity, accuracy, efficiency and customer service.

?? What You’ll Bring:

• Ability to sustain and develop team working and team based problem solving;
• Able to achieve results by setting high standards and committing to clear objectives.

• Strong analytical and problem solving skills and able to establish logical practical solutions.
• Computer literate with good numeric skills.
• Good understanding of CPU
• Strong organisational skills and the ability to adapt to changes and tackle challenges efficiently and effectively.
• Strong attention to detail.
• Excellent communication and people skills.
• Ability to lead and develop leadership skills within the team.
• Exceptional time-management abilities.
• A team player.
• Excellent IT skills, knowledge of Microsoft Office, Word, Excel etc.
• Experience of Peoplevox is beneficial but not crucial.  

Why Join Us?

• Fast-moving collaborative company culture
• Regular company social events
• 25 days holiday
• Company pension
• Employee discount
• Free flu jabs
• On-site parking
• Gift box and early finish on your birthday
• Free electric car charging points

?? Sound Like You?

At OHS, you won’t just join a team — you’ll be part of a fast-moving retail success story. If you’re ambitious, collaborative, and excited by scale, apply today and help shape the future of home shopping in the UK.