One Team One Vision

Everyone working for Product Care Group Limited must actively contribute to the company’s success.

The company has a flexible and open working culture and expects colleagues to be flexible in their own approach. We seek to provide our colleagues support in their ambitions and allow them to exceed their goals.

We ask our colleagues to be committed to helping out with any task, role or project and be respectful at all times. It is equally important that all employees have a positive, pro-active and customer focussed attitude, and are happy to work in an ever-changing business environment.

 Purpose

• Leading the PCT Technical team in the delivery of company strategy for all electrical products categories, driving a significant change in our product quality perception.
• The role is also responsible for identifying the need for and leading quality change programmes within the supply base, identifying cost saving opportunities and ensuring that the safety & legality of the company’s product portfolio.
• Accountable for product testing, factory audits, pre-shipment inspections and training of team members.
• To ensure that all products we bring to market are safe, fit for purpose and are of acceptable quality, meeting both internal & external customer requirements.
• To meet all legal compliance standards required and constantly meet customer expectations in relation to the quality of product.
• To monitor and advise on the performance of the company’s quality management system, produce data and reports on performance, measuring against set standards.
• To advise on product quality improvements & cost saving suggestions and following these through to implementation with OEM manufacturers
• To liaise with other managers and staff throughout the organisation to ensure that the quality system is functioning properly.
• Manage the investigation and satisfactory resolution of customer complaints, in a timely fashion
• Monitoring & reporting on supplier performance against a set of defined criteria, to aid supplier selection and ongoing performance measurement.
• External regulatory and enforcement agencies including incident management and proactive influence to achieve commercial goals

Key Responsibilities and Accountabilities

Communication

• Excellent leadership skills, leading courageously and by example
• A strong and confident communicator – both written and verbally
• PC literate in Microsoft Outlook, Word, Excel, power point
• Ability to communicate clearly with field based teams (china) & to support & direct them in delivering against our technical & quality requirements
• Experienced in working with 3rd party testing & inspection agencies (UK and abroad)
• To give direction & instruction to OEM manufacturing suppliers – to articulate our requirements
• To work within a multi-disciplinary team that includes – technical, sourcing, sales, commercial, Far East team and marketing – with a one-team approach, but with all having clear levels of accountability & responsibility
• Able to communicate at all levels of the business – both up & down – in a manner that is appropriate for the audience intended

Product Assessment

• Able to oversee and effective manager, plan and monitor the technical teams’ workloads, standards and outputs.
• Able to appraise, test and report on the build quality, performance and safety of the design of products that the business intends to import
• To feed back to manufacturers on suggested product improvements and design changes required – and to follow these through to implementation
• Skilled in a wide range of MDA, SDA, Seasonal and other electrical appliances

Product Safety Standards

• Familiar with the framework of international safety standards that are applicable to the products you are required to assess (LVD, EMC, ERP, RoHS, etc.)
• Ability to iterpret safey standards requirements and to ensure our products are compliant with these
• Experienced in working with 3rd party testing organisations – and able to review documentation provided from them and to them
• Experienced in the compilation of product Technical Construction Files (TCF)
• Understanding of international requirements and standards

Managing Quality Processes

• A deep knowledge of the safety, legal compliance, compositional and quality aspects across non-food product ranges and a clear understanding of their related technologies
• To support the development and operation of quality control systems.

• To ensure the application and analysis of testing and inspection procedures are consistently updated and improved.
• To use statistical methods to diagnose and correct improper quality control practices.
• To be familiar with quality cost concepts and techniques in order to effectively manage the quality control systems.
• To have a fundamental understanding of a quality system and their development, documentation, and implementation with respect to any internal and external requirements
• To understand the audit process including types of audits, planning, preparation, execution, reporting results, and follow-up.
• To understand the process of problem solving and quality improvement techniques. This includes knowledge of management and planning tools, preventive and corrective actions, and how to overcome barriers to quality improvements.