: 03/26 Review: 07/28 Classification: PUBLIC Version: 1.0 Author/s: LC

 One Team One Vision

Everyone working for Product Care Group Limited must actively contribute to the company’s success.

The company has a flexible and open working culture and expects colleagues to be flexible in their own approach. We seek to provide our colleagues support in their ambitions and allow them to exceed their goals.

We ask our colleagues to be committed to helping out with any task, role or project and be respectful at all times. It is equally important that all employees have a positive, pro-active and customer focussed attitude, and are happy to work in an ever-changing business environment.

 Job Purpose

• Ultimate responsibility for all aspects of the successful management of designated independent channel

• Budget and P&L responsibility for managed account/s

• To develop very strong relationships with independent contacts across electrical retail, department stores, kitchen studios and garden centres. Employing highly effective and efficient communication

• To identify and maximise all viable sales opportunities

• To effectively plan and manage customers’ range and promotional calendars

• To provide detailed sales vs. budget reports and analysis

Key Responsibilities and Accountabilities

Account Management

• Detailed understanding of the markets, categories, and products supplied by PCG
• Complete understating of designated independent customers’ requirements including processes & timelines
• To provide detailed analysis of the market and customer sales, highlighting key sales opportunities
• Ability to make informed business recommendations (internally/ externally) based on the above
• Effective management of customer proposals adhering to internal/ external deadlines, to include:
• Identification of viable sales opportunities
• Detailed internal briefing
• Accurate completion of internal P&L document for sign off
• Preparation and presentation of meetings
• To host regular structured customer review meetings
• To continually strive to develop internal processes to improve administration and operational efficiencies

Supply

• To have a full understanding of supply & returns processes and internal planning documents
• Ability to update order planners and present recommendations to customers

Database Maintenance

• To ensure that customer range documents/price files are accurately maintained
• To liaise with the Product team to ensure the co-ordination and timely receipt of product information for customer range reviews and promotional proposals