Originated by:

Lee Selwood

System Administrator

Lee Selwood

Approved by

Paul Harvey

Authorised by:

Nici Matlow

Issue 1

29/01/2025

Role Profile Creation

Job Title

Site Services Manager

Reports to

Factory Engineering Manager

Overview/Purpose of role:

The Site Services Manager plays a pivotal role within the Engineering Leadership Team, shaping the future of the Site Services Department in a dynamic and rapidly growing food manufacturing business.

This position is responsible for developing best-practice maintenance systems, coordinating capital installations, and ensuring the reliable delivery of essential site services to internal customers—while maintaining the highest standards of safety, legislative compliance, and operational excellence.

Working within a company that manufactures some of Britain’s best-loved brands, the Site Services Manager helps uphold the quality and service that delight customers daily. The organisation prides itself on a culture of personal development, continuous improvement, and strong values that guide decision-making and everyday behaviour.

The successful candidate will thrive in a supportive environment that encourages growth and innovation. They will share the ambition to build a progressive, high-performing Site Services function, contributing to the company’s long-term success across multiple sites.

Responsibilities & Duties

• Be an active member of the Engineering Leadership Team taking a lead role in driving performance, encouraging best practice and success.
• To work towards delivery of the Engineering 5-year strategy supporting the business vision.
• Own the Site Services strategy and roadmap for utilities, buildings, and critical services; align with production, food safety, quality, and business continuity needs.
• Lead and develop a small internal maintenance/utilities team (skills matrix, training plans, task competency, succession, and performance management).
• Always demonstrate safe behaviour and conform to all safe systems of work
• Manage contractors and service providers—pre-qualification, competency checks, RAMS review, permits-to-work, site inductions, supervision, and performance against SLAs.
• Own the permit-to-work and LOTO systems across all high-risk activities (hot work, confined space, work at height, electrical isolation, pressure systems, etc.).
• Plan and deliver CAPEX and OPEX for utilities, fabric, and infrastructure—business cases, ROI/NPV, tendering, and contractor selection.
• Set and track KPIs (MTBF, MTTR, PM compliance, statutory compliance, energy/water intensity, cost-to-serve, contractor performance).
• To be a confident communicator at all levels
• To be flexible for occasional out-of-hour advice and support
• Lead a culture that enhances awareness to reduce accidents and near misses
• Ensure legal compliance with relevant UK H&S law, including:

HSWA, MHSWR, PUWER, LOLER, PSSR (pressure systems), DSEAR/ATEX (flammables/explosives), COSHH, RIDDOR, CDM (projects), Working at height, Electricity at Work Regs, Manual Handling, etc.

• Steam generation & distribution: operate boilers safely and efficiently; water treatment, blowdown optimisation, condensate return, trap surveys, insulation integrity.
• Steam boilers & pressure systems: maintain a Written Scheme of Examination, coordinate competent person statutory inspections, remedial actions, and records (PSSR).
• Compressed air systems: leakage detection/repair programme, dew point control, filtration at points of use, heat recovery opportunities, and energy optimisation.
• Legionella control: manage L8/HTM/Guidance compliance for water systems—risk assessment, sampling, flushing, temperature controls, and remedials.
• Refrigeration: maintaining plant for temperature/humidity control and product integrity,

ensure F-Gas compliance, leak checks, records; assess DSEAR zoning; emergency planning and ammonia response.

• Electrical infrastructure: coordinate with site electrical duty holders on HV/LV maintenance, UPS/backup generation, and power quality
• Maintain LOLER register of lifting equipment and liaise with competent persons for statutory inspections.
• Contractor control: robust RAMS, method statements, & supervision.
• Emergency preparedness: utilities failures, fire, steam/pressure excursions, power loss.
• Energy & carbon management: track and improve energy usage (kWh/tonne), water consumption, steam efficiency; support sustainability objectives and reduction plans.
• Pollution prevention: control of emissions, noise, effluent; oil/fuel management; oversee routine inspections and corrective actions.
• Carry out duties ensuring the site achieves and maintains required GMP standards
• Take the lead in compliance audits & create corrective action plans for non-compliance with ISO 45001, ISO 9001, and FSSC 22000—maintain procedures, risk controls, records, and evidence for internal/external audits.
• To communicate with teams and ensure problems are escalated accordingly
• Work management: triage, plan, schedule, and close work orders; prioritise by risk/impact; ensure failure codes and quality of feedback.
• Planned Maintenance (PM): build risk-based PM routines for boilers, compressors, dryers/filters, refrigeration packs, chillers, AHUs, air handlers, and building fabric.
• Identify own training needs and with Site Manager & agree a time plan for achieving this.
• Contribute to and help implement continuous improvement, to enhance quality, safety, efficiency, and waste reduction.
• To be systems minded and have a good operational understanding of the process & awareness of production waste/defects
•  

Key skills required for the role

• To demonstrate the company values daily
• Demonstrate leadership values daily
• Experience in managing a team or recognised management qualification
• Ability to work in a rapidly changing environment
• To demonstrate the ability to make decisions
• Ability to work under pressure
• Computer literate, able to use Microsoft Office & mobile device comfortably
• Good written and verbal communication skills
• Good organisational skills
• Highly motivated & a good work ethic
• Good fault finding & problem-solving skills
• Have an open learning mindset
• Rational, logical detailed & uses a risk-based approach to decision making.
• Will challenge status quo to drive continuous improvement

Qualifications and experience

Essential or desirable?

O Level or GCSE of C or higher in Maths and English

E

Time served Engineering apprentice trained

E

NVQ level 3 (or equivalent, ONC mechanical/electrical engineering, BTEC level 3 in mechanical & electrical/electronic engineering)

E

18^th Edition rules & regulations of wiring

D

Leadership Experience within engineering

E

Planning experience using a CMMS

E

Health & Safety Qualification - Managing Safely IOSH, etc

E

Lean Six Sigma Yellow Belt

D

FMCG or regulatory environment experience

D

BOAS or boiler operator qualification

D

DSEAR understanding and/or experience

D

Legionella/L8 understanding and/or experience

D

Asbestos Register management understanding and/or experience

D

Ability to work on own or as part of a team

E

Strong organisation and planning skills

E

Strong cross-functional team player

E

Continuous Improvement mind-set

E

Growth Mentality

E

Numerical and Mathematical reasoning skills

E

Good command of English both written and oral

E

Demonstrates Problem solving attributes & analytical skills

E

Health & Safety Mindset

E

Ability to read & understand technical drawings

E

Working hours & Remuneration

• 38 hours per week
• 25 days holiday pro rata
• Day shift 0730-1700 Mon -Thur, 0730-1130 Fri
• Grade and rates as contractually agreed
• All agreed company benefits, pension, paid holidays, sick pay scheme as stated in the employee handbook