Job Title: Registered Manager
Location: Llandudno
Salary: £33,280 per annum
Hours: 40 hours per week
Reports to: Regional/Area Manager
Department: Residential Services

Job Purpose

The Registered Manager is responsible for the effective management and development of a residential service supporting adults with learning disabilities, mental health needs, or dual diagnosis. This role involves ensuring the delivery of high-quality, person-centred care and support, in compliance with regulatory and organisational standards. The post holder will lead and develop a staff team, manage resources efficiently, and promote the rights and independence of the people supported.

Key Responsibilities

Service Leadership and Management

• Provide day-to-day leadership and management of the residential service.
• Ensure that care and support are delivered in line with individual care plans, legislative requirements, and best practices.
• Maintain compliance with all relevant regulatory frameworks, including CQC and internal policies.
• Participate in an on-call management rota, ensuring 24/7 leadership coverage.

Staff Management and Development

• Interview, induct, supervise, and support staff in line with organisational procedures.
• Provide coaching and mentoring to staff to build skills, competence, and confidence.
• Conduct regular supervisions, appraisals, and team meetings.
• Ensure adequate staffing levels and efficient deployment of staff resources.

Person-Centred Support

• Promote the physical, emotional, and psychological wellbeing of the people supported.
• Encourage and enable independent living, community participation, and personal development.
• Respond to referrals and carry out assessments to maintain occupancy levels and ensure suitability of placements.
• Oversee the development and implementation of support plans and risk assessments.

Quality Assurance and Compliance

• Monitor and evaluate service delivery to ensure it meets internal quality standards and external regulatory requirements.
• Maintain accurate records and ensure documentation is completed in a timely and professional manner.
• Participate in audits and inspections as required.
• Take action to address areas of improvement identified through feedback or internal processes.

Health and Safety

• Ensure a safe environment for both service users and staff, in line with health and safety legislation.
• Conduct regular health and safety checks and ensure all incidents and accidents are reported and reviewed.

Person Specification

Qualifications

• QCF Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or a willingness to work towards this qualification.

Experience

• Minimum of 2 years’ experience in a leadership or management role within adult social care.
• Experience supporting individuals with learning disabilities, mental health conditions, or complex needs.
• Demonstrable experience in supervising, supporting, and developing staff.
• Experience in working with electronic systems and software such as Microsoft Office.

Skills and Competencies

• Strong organisational and time management skills.
• Excellent verbal and written communication abilities.
• Ability to develop and maintain effective working relationships with individuals, families, and professionals.
• Capable of producing and reviewing person-centred support plans and risk assessments.
• Commitment to equality, diversity, and inclusion.
• Positive and proactive approach to continuous improvement and professional development.

Additional Information

Safeguarding:
The organisation is committed to safeguarding and promoting the welfare of the people it supports. All appointments are subject to an enhanced DBS check and satisfactory references.

Diversity and Inclusion:
The organisation values diversity and strives to create an inclusive environment where all employees and service users are respected and valued.